Legal Advice
The following clauses regulate the access to the Website located at the Internet address www.feelthecitytours.com, and to the profiles in the social networks linked from the home page (from now on this Website) whose owner is Feel The City Group, with NIF 90206152, with registered office at Calle Adolfo Rodríguez Jurado 6, 5ºC CP 41001 in Seville (Spain), Telephone 666 394 500, and e-mail monumentos@feelthecitytours.com. And, on the other hand, the person (hereinafter the User), who accesses this Website.
Object.
By using this Web Site, the User expressly accepts all the legal clauses of this legal notice, the privacy policy, as well as all those particular conditions included for the use of certain services. If you do not accept any of these clauses, you must refrain from using this Website. The user who accesses this Web Site assumes the role of User, committing him/herself to comply with the clauses set forth herein, as well as with any other legal provision that may be applicable. By becoming a follower of any of the profiles of Feel The City in the social networks of this Website, you agree to comply with the conditions and policies of the same. Feel The City reserves the right to modify any clause or information of this Website. Access to this Website by minors is prohibited.
Feel The City reminds the User of legal age who is in charge of minors that it will be his/her sole responsibility to determine which services and contents are or are not appropriate for the latter's age, and that there are computer programs that allow to filter and block access to certain contents and services.
Responsibility.
Feel The City is exempt from any kind of responsibility derived from the information published by third parties in this Website. If the User considers that there is content on this Website that could be illegal, he must notify it through the contact section of this Website. Feel The City does not assume responsibility for the contents of third parties to which this Website redirects. Feel The City assumes no responsibility for the proper functioning of this Website.
Intellectual and industrial property.
All the contents of this Website are protected by intellectual and industrial property regulations. The total or partial reproduction, use, exploitation, distribution and commercialization of any content of this Website requires the authorization of Feel The City. The contents outside Feel The City that may appear on this Website belong to their respective owners, being themselves responsible for any authorization to third parties.
Jurisdiction.
These terms and conditions are written in Spanish, and are subject to Spanish legislation. In the event of any dispute arising from access to this Website, Feel The City and the User shall submit to the Courts and Tribunals of the city of Seville (Spain).
TERMS AND/OR GENERAL CONDITIONS
1.INTRODUCTION
The purpose of this document is to regulate the GENERAL TERMS AND CONDITIONS OF CONTRACTING the on-line and off-line reservation services (hereinafter, and indistinctly, the services) of GRUPO FEEL THE CITY S.L. (formerly MULOCO S. C. A.), with registered office in Seville, C/Adolfo Rodríguez Jurado nº 6, 5ºC, constituted by means of a public deed granted before the Notary Public of the school of Andalusia, Ms. Bárbara María Fabra, on June 1, 2015, and registered in the Mercantile Registry of Seville, in Volume 6034, Folio 37, registration 1 with page nº SE-105645, and C.I.F. A-28.027.944. (hereinafter, FTC), Tel. 666 394 500. The terms "You" and "User" are used here to refer to all individuals and/or entities that for any reason access www.feelthecitytours.com or use the services.
The use of these services will imply the full and unreserved acceptance, and validity, of each and every one of the General Terms and/or Conditions -which will be considered automatically incorporated into the contract signed with Feel the City Group, without the need for a written transcription of the same- contained in the latest updated version of these General Terms and/or Conditions.
2. SERVICE RESERVATION
The services booked through the web or through our physical operators are intended for the reservation of one or more tours in any of the cities where FTC operates. THE USE OF THESE SERVICES, WILL IMPLY THE FULL AND UNRESERVED ACCEPTANCE, AND VALIDITY, OF EACH AND EVERY ONE OF THE GENERAL TERMS OR CONDITIONS - WHICH WILL BE CONSIDERED AUTOMATICALLY INCORPORATED INTO THE CONTRACT THAT IS SIGNED WITH FTC, WITHOUT THE NEED FOR A WRITTEN TRANSCRIPTION OF THE SAME - CONTAINED IN THE LATEST UPDATED VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.
Contracting procedure:
b1. Online tour booking: Once the charge (by credit card) corresponding to your reservation has been made, you will receive an e-mail confirming your reservation. This e-mail will serve as proof of your reservation.
b2. Hiring a tour in a physical operator: Once the charge (in cash or with credit card) corresponding to your reservation has been made, you will receive a ticket per person confirming your reservation.
b3. Cancellation policy:
If you decide to cancel your reservation, first read this information carefully:
- Cancel your reservation up to 24 HOURS before departure for a full refund.
- The tickets to the monuments, in activities where they are included, are not refundable in any case.
- For tailor made tours, private tours and Day Trips, the following policy will always apply:
- If you cancel at least 7 calendar days in advance, no cancellation fee will be applied.
- If you cancel between 3 and 6 calendar days in advance, a 50% cancellation fee will be applied.
- If you cancel within the previous 2 calendar days, a 100% cancellation fee will apply.
COVID-19, please read carefully the detail indicated in our home page and in case of doubts, contact our customer service department at monumentos@feelthecitytours.com
* In no case will the tour be paid for any incident unrelated to Feel The City Tours.
**The information relevant to schedules and meeting points is that shown on the ticket purchased during the Free Tour or on the voucher purchased through web reservation.
Feel the city tour reserves the right to cancel any tour that does not reach a minimum of 5 people.
Note: whether for customers with web reservation or Free Tour reservation.
To make the cancellation it is essential to send the request to the email address monumentos@feelthecitytours.com
3. PROTECTION OF USERS' PERSONAL DATA BY FTC
The user of the on-line and off-line reservation services is voluntarily providing personal data (from now on Personal Data) and expressly and fully accepts without reservation that FTC will treat it in an automated manner and incorporate it into a file for the purpose of providing and offering its services, a file for which FTC is responsible and which is registered or registered with the competent authority.
Due to the characteristics of FTC's activity and services, and for the perfect development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers. Said transfers of personal data may be directed to GRUPO FTC companies and/or other interested third parties. The transfer of personal data to such entities has the exclusive purpose of correctly providing the services that FTC offers.
The owners of the data have the right at all times to rectify and cancel the terms set forth in the data protection legislation. For this purpose, you may contact FTC by e-mail at informacion@feelthecitytours.com. FTC guarantees the confidentiality of the Personal Information, although it will reveal to the competent public authorities the Personal Information and any other information in its possession or accessible through its systems and required in accordance with the legal and regulatory provisions applicable to the case. FTC users guarantee and are responsible, in any case, for the truthfulness, accuracy, validity and authenticity of the Personal Information provided, and undertake to keep it duly updated.
FTC's services are not intended for minors, and FTC does not request or collect information about minors.
In addition, FTC may collect information through devices such as cookies or log files about its users' browsing of www.feelthecitytours.com. These devices are associated exclusively with a single user and their own personal computer. In this case, FTC will only use this information in its entirety with the ultimate goal of improving its services. It is possible that FTC shares this information with its client companies, but in the same way and in any case with a global and statistical character only.
4. CORRECT USE OF WEB SITE CONTENT BY THE USER
4.1 FTC declares that the industrial property rights (trademarks, commercial names, etc.) that appear on this Web site are its property and/or are legitimately exploited by virtue of agreements or licenses of use, and are duly protected by the existing regulations on industrial property. The User is obliged to use the Web Site in a diligent, correct and licit manner and, in particular, agrees to abstain from
(a) Deleting, avoiding or manipulating the copyright, trademarks and other data identifying the rights of FTC or its owners incorporated into the content and/or products marketed from the FTC Web Site, as well as the technical protection devices, digital fingerprints or any other information mechanisms that may be contained in them.
(b) Use the contents and, in particular, the information obtained from FTC through its Web Site to send advertising, communications for direct sales purposes or for any other kind of commercial purpose, unsolicited messages addressed to a plurality of people.
(c) Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.
(d) In general, to use the contents in a way, for purposes or effects contrary to the law, morality and generally accepted good customs or public order. FTC does not grant any license or authorization of use of any kind over its industrial and intellectual property rights or over any other property or right related to its Web Site.